Terms & Conditions

Booking

All bookings are subject to availability, and can only be accepted by persons over 18 years of age. The booking is a contract and will not be valid until the signed booking form, accompanied by the specified deposit/full rental, has been received. A confirmation email will then be sent to the client stating the balance and its due date.  The remainder should be paid no less than six weeks before the commencement of the holiday. Once the final balence is received a sales receipt, directions and instructions for collecting the key will be sent by email. We are always pleased to discuss any requirements you may have and assist you in planning your holiday.

 

Care of the property

A condition of acceptance of any booking is that the holidaymaker will take good care of the property and its contents, and that it is left in a truly clean and tidy state as it will have been found. The care is to include all furnishings, utensils, crockery and linen and though you might not be charged for minor breakages, you are responsible for all damage or breakages. Please report any breakages or damage immediately so that the House is properly equipped for future guests.

 

Number of persons

The maximum number of occupants of Cobble House is six (plus one baby), unless arranged and agreed prior to arrival. 

 

Your holiday

Rentals are normally from 4pm on arrival day until 10am on departure day. We will try to be flexible with these times, especially during less busy periods.   

   

Pets

Pets of any sort are not allowed in Cobble House.

 

Smoking

No smoking is allowed inside Cobble House.

 

Booking Cancellation

If for any reason you have to cancel your holiday we will do our utmost to re-let the House and will refund your payment less any expenses incurred. Should we fail to do so you remain liable for the full amount. We therefore strongly recommend you take out cancellation insurance.  There are many such schemes, such as:

Travellers Protection Services, Elliot House, Beer Street, Norwich NRI 3EN. Tel. 01603 767699.

 

Alternative Booking

If for any reason beyond our control the property is not available or has been rendered unsuitable for holiday letting (e.g. fire damage) on the date booked, all rent and charges paid by the holidaymaker will be refunded in full but there shall be no further claim against the owners.

 

Complaints

Once a holidaymaker has returned home it is difficult for the owner to investigate problems or complaints of any nature. Regrettably, therefore, the owners are unable to accept complaints once a holiday has been completed. It is possible that, during your holiday, something could go wrong. Should this happen, please contact Sophie immediately on 07975 706763/ 01737 760713 or email cobblehouse@outlook.com and we will endeavour to settle any issues.  

             

Limitations of liability

The use of the House and any facilities is entirely at the holidaymaker's own risk and no liability is accepted for any loss, damage, sickness or injury howsoever caused that may be sustained during the holiday to any member of the party.